01. Who We Are

Hercules Premium Cruise provides cruise and travel experiences in Ha Long Bay, Vietnam. Our website allows visitors to explore our services, submit booking inquiries, and contact our team.

02. Information We Collect

We collect information that you voluntarily provide to us, information required to arrange your travel services, and certain technical information generated when you use our website.

Information You Provide

Depending on your inquiry or booking, this may include:

• Your name and contact details, such as email address and phone number.
• Travel dates, selected tour, and booking preferences.
• Number of adults, children, and infants travelling.
• Pickup location, transfer preferences, and relevant travel arrangements.
• Information you include in messages or booking requests.
• Passport or travel document details, where required to arrange a particular service.
• Payment or transaction information where applicable.

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website configuration. This may include your IP address, browser type, device information, pages visited, and basic usage information.

03. How We Use Your Information

We use personal information only for relevant business and service purposes, including:

• Responding to questions and booking inquiries.
• Confirming reservations and communicating trip details.
• Arranging cruise services, transportation, and relevant travel connections.
• Providing customer support before, during, and after your trip.
• Processing payments or coordinating payment-related requests, where applicable.
• Managing changes, cancellations, refunds, or service disruptions.
• Maintaining website functionality, security, and performance.
• Meeting applicable legal, accounting, and administrative obligations.

Where required by applicable law, we rely on an appropriate legal basis for processing, such as fulfilling a service request or contract, complying with legal obligations, pursuing legitimate business interests, or obtaining your consent.

We do not use your booking information for unrelated marketing purposes without an appropriate legal basis or consent where required.

04. Bookings and Travel Services

When you submit a booking form or request information about a tour, we use the details you provide to understand your requirements and coordinate the requested service.

Certain travel arrangements may require us to share relevant information with cruise operators, transportation providers, guides, accommodation providers, or other service partners involved in delivering your itinerary.

We aim to limit the information shared to what is reasonably necessary for the relevant booking or travel arrangement.

If passport or other travel document details are required for a specific service, we will use them for the relevant operational or legal purpose.

05. Sharing Your Information

We do not sell your personal information. We may share relevant information with the following categories of recipients when necessary for the purposes described in this policy:

• Travel service providers: Cruise operators, transport companies, guides, accommodation providers, and other partners involved in your itinerary.
• Booking platforms: Third-party reservation or activity platforms when your booking is made or managed through those services.
• Website and technology providers: Hosting, website maintenance, email, security, and other technical service providers supporting our operations.
• Payment providers: Relevant payment or transaction information may be handled by payment service providers where applicable.
• Authorities: Where disclosure is required by law or a valid legal request.

Third-party providers may process information under their own privacy policies and applicable contractual or legal obligations.

06. International Data Transfers

Some of the technology, communication, booking, or service providers supporting our operations may process information outside Vietnam or your country of residence.

Where personal information is transferred internationally, we take steps intended to ensure that the transfer and subsequent processing are handled in accordance with applicable data protection requirements.

Depending on the circumstances and applicable law, this may include appropriate contractual protections, safeguards, or other required measures.

07. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, and understand how visitors interact with our pages.

Types of Cookies

• Essential cookies: Help the website operate and provide requested functionality.
• Preference cookies: Remember settings or choices where such functionality is enabled.
• Analytics cookies: May help us understand website traffic and improve content or usability.
• Marketing cookies: May be used by relevant third-party services where enabled and permitted.

The cookies used depend on the tools and settings active on our website. Where required, non-essential cookies should only be activated after the appropriate consent has been obtained.

You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

08. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing bookings, resolving inquiries, maintaining business records, and meeting applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of the booking, operational requirements, and applicable law.

When information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

09. Data Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to booking and customer information should be limited to individuals and service providers who need it for legitimate operational purposes.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage visitors to avoid sending unnecessary sensitive information through general contact forms.

10. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have rights concerning your personal information. These may include:

• Requesting information about how your personal data is processed.
• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information where applicable.
• Requesting restriction of or objecting to certain processing activities where applicable.
• Withdrawing consent where processing is based on consent.
• Requesting a portable copy of information where applicable.
• Submitting a complaint to a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

11. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, or external services.

These websites operate independently and may have their own privacy policies, cookie practices, and terms of use.

We encourage you to review the relevant privacy policy before submitting personal information to any third-party service.

12. Children’s Privacy

Our website and booking services are intended to be used by adults arranging travel services for themselves or their travelling companions.

Where information about a child is necessary for a booking, it should be provided by a parent, legal guardian, or another person authorized to make the relevant travel arrangements, subject to applicable law.

We do not knowingly request children to submit personal information directly through our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

The latest version will be published on this page with its updated date.

We encourage visitors to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or wish to exercise your applicable privacy rights, please contact our team.